Frequently Asked Questions

Q: Why should I send my child to you rather than the nursery attached to my child’s school?
We suggest that you visit several settings before making your final choice. We believe that we are well on the way to establishing Willows as one of the best settings in the country. We believe that an outstanding assessment from Oftsed is the minimum any setting should attain. Much of what Willows offers is not measured by Ofsted and thus it is important to visit to see what the culture of a setting is.

Q: Are you a feeder for local schools?
In a word NO! We are passionate every child in our care is given a development plan that is unique to them. However, Willows has a successful record of children joining selective schools such as Wimbledon High and Squirrel’s.

Q: Are your staff qualified?

All our keyworkers are qualified to at least degree level and the vast majority has qualified teacher status. Staff also work a strict three-month probationary period where we can find out if an individual has the qualities required by Willows.

Q: What do I need to bring?
We can provide the majority of the things that your child will need throughout their day at nursery. However, we do ask you to provide a full change of clothes and Wellies for outdoor play.

Q: Do I pay monthly or weekly?
You will be given an invoice when your child starts. Payments are made monthly on the first day of the month.

Q: Do I pay when my child is on holiday or the nursery is closed?
Yes. Our fees are worked out on an annual basis and divided into 12 equal monthly payments.

Q: If I leave during the term does the government grant follow me?
No – The nursery grant is awarded to the setting not the individual.

Q: Why do you have a flat fee structure for all age groups?
The reason other settings have higher prices for younger children is because it reflects the teacher:child ratio. Under 2 years = 1:3, 2-3 years = 1:4 3 -5 1:8 (at Willows). We take the view that parents can budget more easily if a flat fee structure is adopted.

Q: My employers offer a voucher scheme, will I be able to use this to pay for my nursery fees?
Yes, Willows already accept the majority of voucher schemes as payment for nursery fees. If you book a place just check that we already accept the vouchers that you can access – if we don´t it is easy for us to set up a new account with another company. If your workplace doesn´t currently run a voucher scheme, why not look into it? It can be a great way of saving a few pounds!

Q: My relatives may collect my child from time to time, will this be ok?
When you register your child you will be asked to provide a list of people permitted to collect your child. We will only allow those people to collect your child. If however you needed a neighbour, for example, to collect your child you would need to inform the nursery staff and we would arrange a method to be sure of that person’s identity when they arrived. This could be either by providing a photo of the person, setting up a password or by asking them to bring ID with them.

Q: Will my child be safe?
Safety is paramount at Willows.

  • All exterior doors are locked from the outside. Only staff can allow access to the building and outdoor play areas. Internally the door handles are designed so that the children cannot open them.
  • Children are not allowed to roam around unsupervised and the majority of staff are first aid trained.
  • All staff are subject to rigorous safety checks including obtaining references from previous employers and undergoing an enhanced police clearance form to ensure their suitability to work with children.
  • Staff are not permitted to take mobile phones into the classrooms and any photographs taken are done so decently, and on a nursery registered camera.
  • Your family´s confidentiality is respected at all times.
  • Only adults nominated to collect your child will be permitted to take your child from the premises and unless we were certain of someone´s identity they would not even be allowed to enter the premises.
  • The tube lighting is Perspex to minimise the risk of glass tubes shattering and all plug sockets are protected. Every possible measure to protect your child is taken.